FAQs
PRODUCT
How to handle or take care of the product?
To maintain the beauty of your jewels, avoid direct contact with water, perfumes, and harsh chemicals.
Store in a dry, cool place. Clean with a soft, dry cloth.
Can I get my order customized?
Yes, we can add customisations
to a product. An additional fee of Rs. 500/- will be charged. You can directly
connect with our customer stylist through WhatsApp or Call on +91-7742723284
Can I return my order?
All our products are handcrafted by Indian artisans & manufactured on order, hence we do not offer returns.
What material is the jewellery made of?
Passionize uses a variety of high-quality materials, including stones, pearls, crystals, 22kt gold and silver and rhodium plating. Each piece is carefully crafted to ensure durability and beauty. Kindly read the description of each product carefully before placing your order.
How can you be sure of the quality of our pieces?
Quality is at the heart of everything we create. Each piece of jewellery undergoes thorough testing to ensure the purity and durability of the precious metal. All our silver jewellery is hallmarked with the 925 stamp, guaranteeing its authenticity and quality.
PAYMENT
What payment options are available?
All the payment procedures are absolutely secure.
In India, we accept: Debit Card, Credit Card, Google-Pay, Paytm, UPI, Bank
Transfer. Further we have Cash on Delivery (COD)
For International customers: Debit Card, Credit Card, Bank Transfer and
PayPal
ORDERS
How will I know if the order is successfully placed?
You will get a confirmation mail on your registered E-mail ID regarding order confirmation.
How can I track my order?
Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.
What to do if my order has an item missing or damaged?
Kindly write to us at passionize.customer@gmail.com or Whatsapp on +91 7742723284. We will surely provide you with the best solution for the same.
